Are you a dedicated and customer-oriented professional with experience in providing top-notch support to SMEs (small and medium sized enterprises)? If so, we want you to join our team!

Saldo Bank is recruiting a Customer Success Specialist to our Customer Success team to serve corporate clients. We are looking for someone to enhance our SME customer support in the Finnish market.

• Is highly motivated by providing exceptional service and consistently meets or exceeds performance targets.

• Shows a strong commitment to understanding and addressing customer needs, contributing to the company's overall customer satisfaction strategy.

• Has excellent interpersonal skills to establish and maintain customer relationships, ensuring loyalty and repeat business.

• Serve as the first point of contact for SME customers, providing professional and friendly support.

• Handle customer inquiries, assist with the application process, and guide customers through necessary steps to complete their applications.

• Negotiate with customers to gather required documents, data, and information about their business.

• Collaborate closely with our risk department to facilitate credit decisions.

• Maintain strong, long-term customer relationships with SMEs to drive customer satisfaction and loyalty.

• Stay up-to-date with product knowledge and industry trends to effectively address customer needs.

• Collaborate with other departments to ensure seamless customer experiences.

• Other back office tasks such as maintaining and updating client databases, ensuring that all information is accurate and up-to-date, inputting client data and systems, etc.

• Has at least 3+ years of experience in customer support roles, demonstrating a true passion for helping customers succeed.

• Excellent communication and interpersonal skills.

• Strong negotiation skills and a resilient attitude.

• Highly motivated, goal-oriented, and customer-focused.

• Ability to work independently and as part of a team.

• Strong proficiency in Finnish and English, both spoken and written.

• Work experience in fintech/banking is considered a plus.

• Dynamic and supportive work environment with opportunities to grow together in a professional team

• Possibility to have an impact on international business success and see the results of your own work

• Edenred Employee Benefits: Including a lunch benefit for each working day and a recreational benefit of 400 EUR per year

• Private Health Insurance from the first day of working together

• Professional Growth: professional and supportive team, conferences, trainings, books - everything which lets you improve and develop your skills with a guaranteed annual budget of 1500 EUR for trainings and 150 EUR for books

• Activities together: team buildings and other team events!