Are you a dedicated and customer-oriented professional with experience in providing top-notch support to SMEs (small and medium sized enterprises)? If so, we want you to join our team!

Saldo Bank is recruiting a Customer Success Specialist to our Customer Success team to serve corporate clients. We are looking for someone to enhance our SME customer support in the Finnish market.

• Is highly motivated by providing exceptional service and consistently meets or exceeds performance targets.

• Shows a strong commitment to understanding and addressing customer needs, contributing to the company's overall customer satisfaction strategy.

• Has excellent interpersonal skills to establish and maintain customer relationships, ensuring loyalty and repeat business.

• Serve as the first point of contact for SME customers, providing professional and friendly support.

• Handle customer inquiries, assist with the application process, and guide customers through necessary steps to complete their applications.

• Negotiate with customers to gather required documents, data, and information about their business.

• Collaborate closely with our risk department to facilitate credit decisions.

• Maintain strong, long-term customer relationships with SMEs to drive customer satisfaction and loyalty.

• Stay up-to-date with product knowledge and industry trends to effectively address customer needs.

• Collaborate with other departments to ensure seamless customer experiences.

• Other back office tasks such as maintaining and updating client databases, ensuring that all information is accurate and up-to-date, inputting client data and systems, etc.

• Has at least 2+ years of experience in customer support roles, demonstrating a true passion for helping customers succeed.

• Excellent communication and interpersonal skills.

• Strong negotiation skills and a resilient attitude.

• Highly motivated, goal-oriented, and customer-focused.

• Ability to work independently and as part of a team.

• Strong proficiency in Finnish and English, both spoken and written.

• Work experience in fintech/banking is considered a plus.

• Lunch benefit: from the very first day within the company, you will be entitled to 160 EUR monthly lunch budget. Manage your budget and order the food from your favorite restaurants!

• Health Insurance: after 3 months of working together we would ask you to choose 1 out of 6 different health insurance plans. Choose the one which suits your needs better,

• Recreational Benefit: take some time for yourself while using annual set budget and choosing from different sports/relaxing activities which you like the most,

• Professional Growth: professional and supportive team, conferences, trainings, books - everything which lets you improve and develop your skills with a guaranteed annual budget of 1500 EUR for trainings and 150 EUR for books,

• Other Perks: fresh fruits, drinks, snacks at the office not forgetting team buildings and other team events!

Please note that applicant's data will be processed in accordance with Saldo Bank's privacy policy.